Return and Exchange policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at customerservice@feelthefacts.com.

You can always contact us for any return question at customerservice@feelthefacts.com 

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Refund Process: Once we receive and inspect the returned item, we will process your refund. The refund will be issued to the original payment method used during the purchase. Please allow up to 7-14 business days for the refund to be reflected in your account.

Wrong Address : If you provide an address that is considered insufficient by the courier, the shipment will be returned to our processing facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed : Shipments that go unclaimed are returned to our processing facility and you will be liable for the cost of a reshipment.

 

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We do not accept size exchanges. You would need to place a new order at your expense for size exchanges. 

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@feelthefacts.com.

Please note that this Returns and Exchanges policy is subject to change without prior notice. It is recommended to review this page periodically for any updates.